Privacy Policy

Rest In Love Privacy Policy

Effective Date: 31 August 2026

Restinlove.net (“we”, “our”, or “us”) is committed to protecting your privacy and handling your personal information responsibly and transparently. This Privacy Policy explains how we collect, use, store, and protect personal information when you use our online memorial platform.

Our goal is to honour memories while respecting the privacy and dignity of both the deceased and the living.

1. Who We Are

Restinlove.net is an online memorial platform that allows families, friends, communities, heroes, and veterans to be remembered through digital memorial pages, photographs, stories, and tributes.

If you have any questions regarding this Privacy Policy, please contact us:

Rest In Love
Email: info@restinlove.net
Website: www.restinlove.net

PostNet Suite 19
Private Bag X16
Highveld Park
0169
South Africa

2. Our Commitment to POPIA

We process personal information in accordance with the Protection of Personal Information Act (POPIA) of South Africa.

We are committed to ensuring that personal information is:

Collected lawfully.
Used only for legitimate purposes.
Kept secure.
Stored only for as long as necessary.
Processed transparently.

3. Information We Collect

Information You Provide

When you create an account or memorial, we may collect:

Full name.
Email address.
Telephone number (optional).
Password (stored securely in encrypted form).
Billing information if paid services are offered.

Memorial Information

You may choose to publish:

Name of the deceased.
Date of birth and passing.
Biography or life story.
Photographs.
Videos.
Audio recordings.
Family relationships.
Funeral or memorial details.
Military, emergency service, or veteran history where applicable.

Visitor Information

Visitors who leave tributes or condolences may provide:

Name.
Email address.
Message or tribute.

Automatically Collected Information

We automatically collect certain technical information including:

IP address.
Browser type.
Device information.
Pages visited.
Date and time of access.
Cookies and analytics information.

4. How We Use Personal Information

We use personal information to:

Create and maintain user accounts.
Publish memorial pages.
Allow visitors to leave tributes.
Provide customer support.
Process subscriptions or donations where applicable.
Improve Website functionality.
Detect fraud or misuse.
Comply with legal obligations.

We do not sell or rent personal information.

5. Information About Deceased Persons

While POPIA generally protects the personal information of living persons, we recognise that memorial information often affects living family members.

We therefore undertake to treat information relating to deceased individuals with dignity and sensitivity.

Where possible, memorial creators should ensure they have permission from the family or lawful representatives before publishing sensitive information.

6. Photographs and Media

Users remain the owners of photographs and media they upload.

By uploading media, you confirm that:

You own the content or have permission to use it.
The content does not infringe another person’s rights.
The content may be displayed according to your privacy settings.

We may remove media if we receive a legitimate copyright or privacy complaint.

7. Privacy Settings for Memorials

Each memorial may offer privacy options such as:

Public memorial visible to everyone.
Private memorial accessible only by invitation.
Password-protected memorial.
Family-only memorial.

You control the visibility of your memorial where these options are available.

8. Sharing Information

We only share information:

With service providers who help operate the Website.
When required by law.
To investigate fraud or abuse.
With your permission.

We require third parties to safeguard personal information.

9. Cookies

We use cookies to:

Keep users signed in.
Remember preferences.
Measure Website performance.
Improve user experience.

You may disable cookies in your browser, although some features may not function correctly.

10. Analytics

We may use Website analytics services to understand how visitors use the Website.

Analytics information is aggregated wherever possible and is not used to identify individuals unless necessary for security purposes.

11. Data Security

We use reasonable technical and organisational safeguards, including:

Secure encrypted connections (HTTPS).
Password encryption.
Access controls.
Secure hosting.
Regular backups where appropriate.

No internet transmission is completely secure, but we take reasonable measures to protect your information.

12. How Long We Keep Information

We retain personal information only for as long as necessary to provide our services and comply with legal obligations.

Memorial pages remain available until:

Removed by the memorial owner.
Requested for removal by an authorised representative.
Removed for violating our Terms and Conditions.

Backup copies may remain for a limited period before permanent deletion.

13. Your Rights Under POPIA

You have the right to:

Access your personal information.
Correct inaccurate information.
Update your memorial information.
Request deletion of your account or memorial.
Object to certain processing where permitted by law.
Withdraw consent where consent was the legal basis for processing.

Requests may be sent to our Information Officer.

14. Information Officer

In terms of POPIA, Restinlove.net has an Information Officer responsible for privacy compliance.

Information Officer: Margaret Johnson
Email: info@restinlove.net

15. Children’s Privacy

Our services are intended for persons aged 18 and older.

If a memorial relates to a deceased child, parents or legal guardians should publish the memorial where appropriate.

We do not knowingly collect personal information directly from children without appropriate consent.

16. International Visitors

If you access the Website from outside South Africa, your information may be processed in South Africa or in countries where our hosting providers operate.

We take reasonable steps to ensure appropriate safeguards for cross-border transfers where required by POPIA.

17. Requests to Remove Memorials

A family member, executor, or authorised representative may request that a memorial be reviewed or removed where:

It contains inaccurate information.
It violates privacy rights.
It infringes copyright.
It was created fraudulently or without appropriate authority.

We will investigate each request fairly and may request supporting documentation.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

The latest version will always be available on the Website with the updated effective date.

Continued use of the Website constitutes acceptance of the revised policy.

19. Contact Us

Rest In Love
Website: www.restinlove.net
Email: info@restinlove.net
Information Officer: Margaret Johnson